This page contains the helpdesk contact information for SNAP4 users and for commercial and future project and challenge activity.For bug and problem report please use THIS FORM
For any other kind of questions please use our contact Point:
Phone and WhatsApp: Nicola Mitolo, +39-347-6530884
Phone and WhatsApp: Paolo Nesi, +39-335-5668674
If you prefer to have a face to face talk you can book a meeting: (i) colocating it in one of the events we attend (see NEWS for the list); or (ii) visting us in Florence; or (iii) ask for our visit on your premise.
In any case, please send an email to
Snap4 platform has been developed by DISIT lab. https://www.disit.org
Snap4 platform has been created by using the Km4City framework as a technological ecosystem: https://www.km4city.org which has been also created by DISIT Lab.
For Snap4 Business Model see: SNAP4 Business Model
For Service Level Agreement see: SNAP4 Service Level Agreement
The service continuity in terms of API is monitored by E015 of Lombardia Region for H24/7 for Smart City API Km4City and resulted in an average of service availability above the 99% since several months. Km4City /Snap4City Smart City API Service Availability, robustness